Welcome to the official help center. Here you can find answers to common questions, check our privacy policy, or get in touch with our team.
Frequently Asked Questions
Why can't I hear the translation voice?
Please verify that your phone is not in Silent Mode. On iPhones, check the physical switch on the side of your device. The app uses the system volume, so please turn it up.
Do the maps work without internet?
Yes, absolutely. All metro maps are downloaded once and stored locally on your device for complete offline access.
Is my personal data safe?
Your privacy is our priority. ChinaStart is an offline-first app. We do not collect, store, or upload your location history or personal usage data.
Contact Us
Encountered a bug or have a feature request? We'd love to hear from you. We typically respond within 24 hours.
👉 Email Support TeamPrivacy & Terms
We believe in transparency. Review our full privacy policy to understand how we protect your data.